Find answers to the most common questions about shopping at DAYSHIFTWEAR. If you can't find what you're looking for, feel free to contact us.
Shipping & Delivery
Where do you ship?
We currently ship exclusively to the United States.
How much does shipping cost?
United States: $4.95 USD flat rate
Free shipping on orders over $100 USD.
How long does shipping take?
Orders are processed within 2-3 business days. Delivery typically takes 9-12 business days after processing, for a total of 11-15 business days from order placement.
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with a tracking number and link to track your package in real-time.
What if my order doesn't arrive?
If your order hasn't arrived within the expected timeframe, please check your tracking information first. If there are issues, contact us with your order number and we'll help locate your package.
Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and in original condition with tags attached. For full details, visit our Return & Refund Policy.
How do I start a return?
Contact us with your order number and reason for return. We'll provide return instructions and address.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method.
Sizing & Fit
How do I find my size?
Each product page includes a detailed size chart with measurements in both centimeters and inches, plus approximate US sizes. We recommend comparing them with a similar piece you already own before you order.
What if I'm between sizes?
Compare the garment measurements on the product page with a similar piece you already own. Some styles run large, and when they do, we note it on that product page, so please check it before you choose your size.
Do your leggings run true to size?
It depends on the style. Each product page lists the garment measurements in centimeters and inches, and if a style tends to run large, we say so on that page. Checking the measurements is the most reliable way to choose your size.
Orders & Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Shop Pay Installments (on eligible orders, subject to approval), Apple Pay and Google Pay. Some payment methods depend on your device, browser, or location, and the options available for your order are shown at checkout. For full details, see our Payment Policy.
Is my payment information secure?
Yes! All transactions are processed through Shopify's secure payment system. We never store your complete payment information. For more details, see our Privacy Policy.
Can I modify or cancel my order?
Please contact us immediately after placing your order. We'll do our best to accommodate changes, but once an order is processed and shipped, modifications are not possible.
Will I receive an order confirmation?
An order confirmation email is sent after your order is successfully placed and payment is confirmed. Orders are then prepared for shipment within 2–3 business days.
Products & Care
How should I care for my DAYSHIFTWEAR items?
Care instructions can differ from piece to piece, so please check the product page and the garment tag. In general, we suggest washing in cold water on a gentle cycle, hanging to dry, and avoiding bleach and fabric softeners.
What materials are your products made from?
Our activewear is made from stretch fabric blends. The exact material composition of each piece is listed on its product page.
Are your products true to the photos?
We strive to represent our products as accurately as possible. Please note that colors may vary slightly due to screen settings and lighting conditions.
Customer Support
What are your business hours?
Customer Service Hours: Monday - Friday, 9:00 AM - 5:00 PM EET/EEST (Romania time), excluding applicable holidays
Response Time: We typically respond within 24-48 hours during business days.
Emails received during weekends will be answered on the next business day.
Contact: Email us at support@dayshiftwear.com or call +40 (749) 697-277
Operated by: DAYSHIFTWEAR, 23 Rusciorului St., Entrance A, Apt. 15 Sibiu 550112, Romania
Still Have Questions?
If you didn't find the answer you're looking for, we're here to help! Contact us and our team will get back to you as soon as possible.