Frequently Asked Questions

Find answers to the most common questions about shopping at DAYSHIFTWEAR. If you can't find what you're looking for, feel free to contact us.

Shipping & Delivery

Where do you ship?

We currently ship exclusively to the United States.

How much does shipping cost?

United States: $4.95 USD flat rate
FREE SHIPPING on all orders over $100 USD!

How long does shipping take?

Orders are processed within 2-3 business days. Delivery typically takes 9-12 business days after processing, for a total of 11-15 business days from order placement.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with a tracking number and link to track your package in real-time.

What if my order doesn't arrive?

If your order hasn't arrived within the expected timeframe, please check your tracking information first. If there are issues, contact us with your order number and we'll help locate your package.

Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and in original condition with tags attached. For full details, visit our Return & Refund Policy.

How do I start a return?

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method.

Sizing & Fit

How do I find my size?

Each product page includes a detailed size chart with measurements in both centimeters and inches, plus US size equivalents. We recommend measuring yourself and comparing to our size charts for the best fit.

What if I'm between sizes?

If you're between sizes, we generally recommend sizing up for comfort. Our stretchy athletic fabrics provide flexibility across measurements.

Do your leggings run true to size?

Yes, our leggings are designed to fit true to size based on the measurements provided in each product's size chart. The stretchy fabric accommodates slight variations in measurements.

Orders & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other payment methods available at checkout.

Is my payment information secure?

Yes! All transactions are processed through Shopify's secure payment system. We never store your complete payment information. For more details, see our Privacy Policy.

Can I modify or cancel my order?

Please contact us immediately after placing your order. We'll do our best to accommodate changes, but once an order is processed and shipped, modifications are not possible.

Will I receive an order confirmation?

Yes! You'll receive an email confirmation after placing your order, and another email with tracking information once your order ships.

Products & Care

How should I care for my DAYSHIFTWEAR items?

For best results: machine wash cold with similar colors, hang dry or tumble dry low, avoid bleach and fabric softeners. Detailed care instructions are included on each product page and garment tag.

What materials are your products made from?

Our activewear is made from stretchy athletic fabric blends designed for comfort, durability, and performance. Specific material composition is listed on each product page.

Are your products true to the photos?

We strive to represent our products as accurately as possible. Please note that colors may vary slightly due to screen settings and lighting conditions.

Customer Support

What are your business hours?

Business Hours: Monday - Friday, 9:00 AM - 5:00 PM PST (Pacific Standard Time)
Response Time: We typically respond within 24-48 hours during business days.
Contact: Email us at support@dayshiftwear.com or call +40 (369) 227-984